Personal Information we collect
When you shop on our site, we may collect some information that is personal (i.e., information that identifies an individual either alone or in combination with other data) from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers, credit card or other payment information and a password. Totaram.com also collects non-personal information that does not, on its own, identify an individual person. When non-personal information is combined with other information so that it does identify an individual person, we treat that combination as personally identifiable information. We may also collect, or our third party ad server and content server will collect the URL you came from, IP address, domain types (e.g. .com or .org, etc.), your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during a visit, the advertisements you clicked, and any search terms that you entered on our website or on any other search engine to reach our website. With this information, Totaram.com can fill your orders and better provide you with personalized services
For the exhaustive list of cookies we collect see the List of cookies we collect section.
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, superior customized online experience. You agree that we may use your personal information to:
- Collect and process payments and complete transactions
- Provide the products, services and customer support you request
- Resolve disputes
- Troubleshoot problems
- Prevent potentially prohibited or illegal activities
- Enforce our Terms and Conditions
- Customize, measure and improve our services and content
- Inform you about our products, services, updates and promotional offers
Non-Personal Information We Collect
The following are examples of the type of information that may be collected by Totaram.com from your web browser:
- Details about your computer, device, application and network (including Internet Protocol ("IP") address, browser characteristics, device ID and characteristics, device operating system information and system language preferences)
- Activities on our Website and usage patterns
- The Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to
- Referring URLs, dates and times of Website visits, and clickstream data such as information commonly recorded in web server logs
- Details about Internet or network usage (such as the URLs or domain names of websites you visit, information about applications that attempt to access your network, or traffic data)
- Data about files and communications, such as potential malware or spam
- Information stored in cookies, pixel tags, or web beacons
- Analytic data from Google Analytics
Limited demographic data may be collected at our site from our third party advertising server, who provides us with the zip code and area code associated with a visitor's server, along with pages viewed on our site. We may review the actions of the Totaram.com's visitors on an aggregate basis to determine customers' preferences. Totaram.com may do research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, from our server log files, from contests, drawings or surveys. We may use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our Site's content, layout, and services. We may receive summary, but not individual, reports from our third party ad server, which tells us how many ads were presented and clicked upon.
We may gather information in the following ways:
We may collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We may collect information from visitors to our site regarding the URLs they came from, their IP addresses, domain types (e.g. .com or .org), the browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages of our site that visitors viewed during their visit, and any search terms entered on our site.
When you order from us, we may collect personally identifiable information from you. If you order one of our products or services, we may collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use.
If you purchase a gift certificate from our site, you will give us the recipient's name and e-mail address if you wish to send the certificate by e-mail. If you wish to send a certificate by regular mail, you will give us the name, mailing information and phone number for the recipient. The recipient information you give us will only be used to send the gift certificate and for no other purpose.
Online Surveys and Polling
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you will be required to submit an Affidavit of Eligibility, for us to ensure that you are eligible to receive the prize according to the Contest Rules.
Newsletters & Promotional E-mails
We may offer free newsletters and promotional e-mails as a service to our customers. We may send you newsletters and e-mails periodically listing current specials and deals.
What we do with the information we gather
We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, Internal record keeping, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, serving advertisements, for statistical purposes and to administer our systems. We may use third parties to help us fulfil orders, to improve our products and services, to help process payments, to provide customer service, to serve site content, to serve the advertisements you see on our site, to book travel purchases, to conduct surveys, to help administer promotional emails, to administer warranties purchased, and to administer drawings or contests. We give them access to the information needed to do their job. Sometimes that includes your personal information. Our computer system protects personal information using advanced firewall technology. We require this information to understand your needs and provide you with a better service. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
IF YOU DO NOT WISH TO HAVE “COOKIES” PLACED ON YOUR COMPUTER, YOU SHOULD ADJUST THE CORRESPONDING SETTING IN YOUR BROWSER TO REFUSE “COOKIES” BEFORE ACCESSING THE WEBSITE, WITH THE UNDERSTANDING THAT CERTAIN OF THE SERVICES AND CERTAIN FEATURES OF THE WEBSITE MAY NOT FUNCTION PROPERLY WITHOUT THE AID OF “COOKIES.” IF YOU REFUSE “COOKIES,” YOU ASSUME ALL RESPONSIBILITY FOR ANY RESULTING LOSS OF FUNCTIONALITY.
Web Beacons/Web Bugs
Totaram.com may utilize a software technology called “clear gifs” (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to “Cookies,” and are used to track the online movements of users. In contrast to “Cookies,” which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customer’s personal information. Rather, we may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
From time to time, Totaram.com may release traffic data and information gathered using “Cookies” in the aggregate, such as by publishing a report on trends in the usage of the Website.
Totaram.com use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page (http://www.google.com/policies/technologies/ads/) or the Network Advertising Initiative opt-out page (http://www.networkadvertising.org/choices/).
Totaram.com also utilizes Google Analytics Demographics and Interests Reporting. Using the Ad Settings (https://www.google.com/settings/u/0/ads/authenticated), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Sharing Of Personal/Non-Personal Information
Totaram.com may share your information where complying or in good faith attempting to comply with any law, regulation or law enforcement request; where Totaram.com has obtained your consent; where sharing or disclosure of your information is necessary between Totaram.com 's parents, subsidiaries, successors, assigns, licensees, affiliates, or business partners; where Totaram.com has been purchased by a third party; where sharing or disclosure of your information is necessary to respond to requests by government authorities; where your information is demanded by a court order or subpoena; where sharing or disclosure of your information is needed to protect the employees, independent contractors, officers, directors, members, users, or shareholders of Totaram.com ; and where sharing or disclosure of your information is needed to help prevent against fraud or the violation of any applicable law, statute, regulation, ordinance, or treaty. Without limiting the above, in an effort to respect your privacy, Totaram.com will maintain an email database, in-house, and will never sell your data or otherwise make it available for unaffiliated third party marketing purposes.
Totaram.com may also disclose personal information to those who help it provide products and services, including those who perform technical, administrative and data processing tasks, such as hosting, fulfillment, and data storage and security. These service providers are prohibited from using this personal information for any other purpose.
Consent To Receive Email And Promotional Materials
By establishing an account, making a purchase or registering to receive the Totaram.com Newsletter, you consent to receive periodic commercial/promotional email communications from us. You may opt-out of receiving such promotional communications at any time by following the unsubscribe instructions contained in each email, or by contacting our customer service department. By unsubscribing from our Promotional Newsletter only, you may still receive promotional materials and transactional emails from us in the future.
Storage And Security Of Personal Information
Your personal information is stored and processed on computers and servers in the United States and, through your use of the Website, you unequivocally consent to the processing and storage of your personal information.
Totaram.com transmits information via the highest industry standard secure server (SSL). This SSL creates the secure and encrypted https:// Website address for our important pages like Checkout and the My Account area. When you see the https:// website address, you know the information you are in-putting is protected and secure.
We have implemented and maintain generally accepted industry standards to protect against the unauthorized access, use, modification, destruction or disclosure of your personal information both during transmission and once we receive it. The security of your personal information is important to us. When you enter sensitive information during the registration process, we encrypt that information using state-of-the-art technology. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
The time periods for which we retain your personal information depend on the purposes for which we use it. Totaram.com will keep your personal information for as long as you are a registered user of our products and, thereafter, for no longer than is reasonably necessary for internal reporting and reconciliation purposes pursuant to legal requirements and to provide you with any feedback or information you might request or require.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org
Contact Information and Third Party Data
If you contact Totaram.com or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name and e-mail address in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you. We use a third party to help us provide customer service. In order to help you most effectively, we provide them with your order information.
Our Affiliate Program (Affiliate Connection) is administered by a third party, on a third party's Web site. Any information collected by them is not governed by this Policy.
In order to keep our prices low, we display advertisements. By knowing a little about you, Totaram.com will be able to deliver more relevant advertisements and content to you in the form of targeted banners and promotions. For example, advertisers give us an advertisement and tell us the type of audience they want to reach (e.g., buyers of Palm Pilots). Totaram.com takes the advertisement and includes it in a Totaram.com e-mail to prior customers meeting that criteria. We may also have our third-party advertising server display ads linked to certain search terms that you have entered, or to certain pages that you are viewing. In this process, advertisers never have access to individual account information; only Totaram.com has access to individual's accounts. Additionally, Totaram.com may share aggregated data with advertisers.
We also track customers' traffic patterns throughout their online session, including which pages a customer views while using the site. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.
We may share aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.
Who is collecting your information?
We may use a third party ad server to serve ads on our site. They may place their own "cookie" on your computer to help those ads to run. We do not provide them with any of your Personally Identifiable Information.
We use a third party image serving company to serve the graphics that visitors see on our site more quickly. They collect a visitor's IP address and the URLs of any graphics viewed and the date and time of the visit. However, they do not collect and we do not provide them with any Personally Identifiable Information.
If you purchase travel services from us, we will collect, use and disclose your desired travel itinerary and Personal Information to airlines, car rental agencies and hotels selected by you in order to make reservations for you. We use a third party travel booking company to process your travel purchases. They will have access to your personal information but only for the purpose of processing your order consistent with standard travel industry practices.
We may use a third party surveyor to run optional surveys for Totaram.com. That surveyor may collect Non-Personally Identifiable Information for the sole purpose of providing reports to Totaram.com about our shoppers' interests and opinions.
With whom do we share your information?
The information collected by Totaram.com is used only for the limited purposes of processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service and deliver promotional e-mails to you from Totaram.com. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address information to the delivery service to deliver products that you ordered.
We do not sell, trade, or rent your personal information to others. We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third party advertisers, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of Totaram.com, our users, or others.
Except as otherwise stated in this Policy, at present Totaram.com does not disclose its customers' Personally Identifiable Information to other merchants. In the future, with your permission, we may provide some customer information to companies with products or services that may be of interest to you. This would be for marketing purposes only and no credit card information would be given.
Occasionally Totaram.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. Totaram.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your eAccount online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your eAccount deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. By using the Website, you represent and warrant that all information you provide on any registration form or otherwise in connection with your use of the Website will be complete and accurate, and that you will update that information as necessary to maintain its completeness and accuracy.
What are your choices regarding collection, use, and distribution of your information?
We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the Totaram.com's site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us, or by contacting us at the address listed at the bottom of this page. After doing so, Totaram.com users will not receive future communications or mailings unless they open a new eAccount or enter a contest.
What security precautions are in place to protect against the loss, misuse, or alteration of your information?
At Totaram.com you can be assured that your personal and account information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Our secure servers protect the information using advanced firewall technology.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.
A special note about children's privacy
Totaram.com complies with the Children’s Online Privacy Protection Act of the United States of America where it applies to our information protection activities. We do not knowingly collect personal information from children under the age of eighteen (18). If we learn that we have inadvertently collected personal information of a child under the age of eighteen (18) without proper consent, we will immediately delete that data from our database.
You should carefully review privacy policies of any third party sites accessible from Totaram.com
Contacting Totaram.com about privacy questions or concerns
Attn: Privacy Compliance Officer
Totaram Jewelers Online.
17 Clyde Rd, Suite 201
Somerset, NJ 08873
Purchase Or Sale Of The Website, Software, Database, Associated Services, Or Other Assets
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|