All our goods are made in 22 Karat gold (except our diamond jewelry which is made in 18 karat gold). Our gold is International Export quality 916 KDM 22 Karat gold. All our products have the BIS (Burea of Indian Standards) Hallmark seal on them. The quality of our gold is the best you can get, it is guranteed. In addition, you may get the quality of our gold tested and verified by anyone, anywhere in the world, We guarantee that you will have absolutely no complaints at all.
We are so confident about the quality of our gold that we will buy back any product sold by us ANYTIME at 91.6% of the net gold weight and pay you the current gold price on the day you sell the item back to us.
ALL the Necklaces & Necklace Sets, that do NOT show a gold back chain attached to the necklace in the picture, comes with a golden color adjustable tassel (also known as a daram or a dori). The tassel is attached to connect the back part of the necklace so that it is ready to use. There is NO additional charge for the tassel. Alternatively, as an option, we can also put a real gold adjustable back chain on the back side of the necklace. However, this will be an additional cost and will depend on the weight and size of the necklace.
Once you place an order, you will have the option of either selecting the dori or the gold back chain on our website for your necklace. We will also go over your choice of dori or necklace when we call you to confirm your order. The usual (approximate) weight of the gold back chain is 5.0 grams, length of the gold back chain is 7.0 inches, which can be adjustable for 2.0 inches approximately.
I do not know the ring size, how can I measure the ring size? There are 2 different ways to find out your ring size:
1. If there is any ring that fits you properly, just take that ring to ANY jeweler or any store selling jewelry like Macy's or Walmart . You then need to give the ring to the jeweler and request him/her to check the ring size. The jeweler will put that ring on a ring rod and inform you of the ring size as a number, for example, 7 or 7.5. Usually, no one charges any money for this service, it does not take much time either.
2. If you do not have a ring that fits you properly, then again you can go to ANY jeweler or any store selling jewelry like Macy's or Walmart. You need to tell them that you need to find out your ring size. They will provide you with a bunch of plastic or metal rings of various sizes, wear them, and take your time to narrow down the best size to 2 different rings. Try and select the ring which fits you the best. Once you are sure of the ring that fits you best ask the jeweler for it's size number. Usually, no one charges any money for this service, it does not take much time either.
If you try to find out your ring size ANY OTHER WAY, most likely, you will be wrong.
If there is any round shape bangle that fits you properly, just take that bangle, Then use a scale or a ruler and measure the diameter of the bangle in inches. The standard bangle size is 2.25 inches.
Bangle sizes are usually in the range of 2.0 inches - 3.0 inches. Please do NOT use a measuring tape as they are not accurate. Before you take the measurement using a scale/ruler, please take a moment to look at the scale/ruler and see how many divisions are there on it. You can do this by counting the number of lines or divisions between any one inch. Some scales/rulers will have 8 or 10 or 16 lines (divisions/markings). If the scales/rulers has 8 or 10 lines (divisions/markings) between any one inch, it is NOT very accurate and it is not recommended to use this. Try to find a scale/ruler that has 16 lines (divisions/markings) between any one inch, this is the most accurate one.
When you take the measurement, say for example, it comes to 2 inches and 4 lines or divisions, then the bangle size would be 2-4/10 inches (if the ruler has 10 lines or divisions between any one inch) which will make the bangle size 2.40 inches. (DO NOT confuse this with INDIA bangle size of 2-4 or 2-4 anna, that is a completely different size. Please read the question below for additional information on 2-4 anna). Basically, if the scale/ruler has 16 lines or divisions, and when you measure it comes to 2 inches and 4 lines, then the bangle size will be 2-4/16 or 2.25 inches - this is the same as India bangle size 2-4 or 2-4 anna.
Lastly, if you have any confusion in figuring out the bangle size- please take a bangle that fits you properly; keep a scale/ruler and call us. We can be over the phone with you to instruct and help you figure out the correct and exact bangle size.
To place a pay by check order, simply add products to your shopping cart, select "Pay by Check” as your payment method during checkout. Check payment is really fast, easy and simple. You can make the Check payable to "Totaram Jewelers Online". You do NOT need to physically mail the check to us. All you need to do is take a picture of the check with your phone or IPad, and email the picture to us and you are done! It is NOT required for you to physically mail the check to us.
Once we receive your check payment, we will email you an acknowledgement within 1 business day of receiving your check.
If you pay by check, your order will be shipped to you on the scheduled shipping date provided to you or 5 business days (not including the day you sent the check to us) AFTER we receive the check from you, whichever date comes later.
Your check's picture MUST be received within 2 days of order placement. All orders for which the check's picture has not been received by us within this time frame - The complete amount (without the check payment discount) will be charged to your credit/debit card. Also, your order may be cancelled and cancellation fees/restocking fees/market losses will be billed and charged to your card without exception.
If your check is bounced (returned) by the bank for any reason, a $30 check returned fee will be charged to your card in addition to any other fees that may be applicable.
Check payment orders require a credit/debit card on file, but your card will NOT be charged at this time. Your entire balance is payable by check. Your credit/debit card will ONLY be charged if you cancel your order or fail to email us the picture of your check (in accordance with our Terms and Conditions).
During checkout, you will have to enter standard information including your name, phone number, email, and shipping and billing addresses, as well as a credit/debit card. We take your credit/debit card details to verify your identity. Also, we enforce our market loss and order cancellation policy which includes restocking fees, check bounce fees of $30 and any other charges that may be applicable, should you choose to cancel your order or fail to email your payment within our allotted time frame.
Note, we DO NOT charge your credit/debit card for pay by check orders. The card is only charged, if you either Cancel your order or Fail to email us the image of your check within two business days of placing your order.
For In-Stock and Special order items: If for any reason you do not like the item you have bought, you may return it for an even exchange or a store credit, within 30 days (calendar days) from the day you receive your order. You can exchange the product once for any item(s) for which the total is equal to or more than the cost of the item(s) you are exchanging. If you exchange, we will charge the difference if any, to the same credit card used originally or the same mode of payment used originally. You cannot return or exchange any product for any reason after 30 days (calendar days) of you receiving it. You will NOT be allowed to exchange any item during any sales event held by us. You will be able to exchange only after the sales event. We cannot honor the same sale price(s) to you for your exchanged items.
EXCHANGE POLICY FOR RING ORDERS: In addition to the exchange policy detailed above- IF a non refundable ring re-sizing fee was charged to you when you placed the order, this fee cannot be refunded back. We need to charge this fee because when you order a ring, we size it as per the ring size specified by you. It costs us to get the ring re-sized as per your ring size. IF you exchange or return the ring, we need to charge the ring re-sizing fee and this fee cannot be waived. You cannot return or exchange any product for any reason after 30 days (calendar days) of you receiving it. You will NOT be allowed to exchange any item during any sales event held by us. You will be able to exchange only after the sales event. You CANNOT get the prices of sales event for your exchange items.
EXCHANGE POLICY FOR CUSTOM ORDERS: IF you have placed a custom order or have customized or made any changes to the item, (however small or big the change may be.) You will NOT have the option to return or exchange or cancel the order or change the ordered item or make additional changes to the item or take store credit for that item. This policy applies even if your order has not been shipped to you. The item will still be guaranteed, only you cannot return or exchange it. Please note that Special order - Made to order products are NOT Custom Orders. The policies for Special Order products is the same as the policies for In-Stock products - unless specified otherwise