Custom Jewelry - Bespoke Jewelry - Made to Order Jewelry

Totaram Jewelers now accepts Custom Orders. We can manufacture any design of your choice (except kundan jewelry and temple jewellery - we do not take custom orders for these items). We are direct manufacturers and we can make Bespoke jewelry based on your requirements.

Q: Do you take custom Orders? Do you make Bespoke Jewelry?
A: YES. We do take custom orders. If you have a design you want, you can email the picture to us for a FREE estimate. Please call us after you email the design to enquire if the customizations you require are possible or not. You can email the designs to info@totaram.com; Please write "Attn: Raj - Request for estimate" in the subject line of the email for a faster response. After you receive the estimate and if you want to order it, we will be more than happy to make it for you. BEFORE you send in a request for an estimate for a custom order - Please know the following

1. Custom orders have to be paid for in full by Check only. We do not accept payment by credit or debit cards for any custom orders. Check payment is very easy. After you place the order, make the check payable to "Totaram Jewelers Online" for the total amount of your order, take a picture of the check with your phone or IPad and email the picture to us, that is it, you are done. No need to mail the check to us.

2. You will not have the option to return or exchange or change or cancel your order once you place it. Custom Orders once placed CANNOT be cancelled or changed or modified even if they have not been shipped to you.

3. Prices provided to you for your custom order are an ESTIMATE ONLY. The final weight of the item and weights of any precious stones or diamonds or uncut diamonds (if they are in the product) may vary because of which the final price may change. If this happens, AFTER the item is made, we will inform you and charge you extra if the weights have increased or issue you a refund if the weights have reduced. Usually our estimates are very close and accurate, but its always better to be prepared.

4. We cannot provide you with the length, width, thickness and other dimensions of the product that you plan to get custom manufactured if the product was not originally manufactured by us. We wil get the product made as per the design.

Q: Can we provide you with a design for custom orders or for Bespoke Jewelry?
A: YES. If you like any design from ANY website or if you like something worn by a friend or relative and would like the exact same piece, you can email the picture to us for a FREE estimate. Please call us after you email the design to enquire if the customizations you require are possible or not. You can email the designs to info@totaram.com , Please write "Attn: Raj - Request for estimate" in the subject line of the email for a faster response. After you receive the estimate and if you want to order it, we'll be more than happy to make it for you.

Q: Can we change the existing design of your products to suit my requirements or taste?
A: YES, you can also customize our existing designs to suit your needs and requirements. Please call us to enquire if the customizations you require are possible or not.

Q: Can my items be made in length & width as specified by me?
A: YES, We can customize the length & width of the item as per your requirement. Please call us to enquire if the customizations you require are possible or not.

Q: I like a chain on your website, but I need it in a different length than what is specified on the website?
A: YES, We can customize the length of the chain as per your requirement. Please call us for an estimate. Please have the item code ready when you call so that we can provide you with a FREE estimate right away.

Q: Can you make non-traditional Indian jewelry if I provide you the design?
A: YES, we can make any type of jewelry from anywhere. You can email the picture to us for a FREE estimate. Please call us after you email the design to enquire if the customizations you require are possible or not. You can email the designs to rgupta@totaram.com , Please write "Attn: Raj - Request for estimate" in the subject line of the email for a faster response. After you receive the estimate and if you want to order it, we will be more than happy to make it for you.

Q: Can we change the color of stones in your products?
A: YES. We can do this, in most cases it is not a problem. Please call us. Please have the item code ready when you call.

Q: I like an item on your website in Emeralds but I want the same design in Rubies, can it be made with rubies and how much extra will it cost?
A: YES, we can make the same item with a different color stone. In MOST cases, there is NO price difference, it will cost you the same price.

Q: I like an item on your website with artificial stones in it, but I want the same design to be made with precious or semi-precious stones, can it be made and how much extra will it cost?
A: YES, we can make it. If you want us to replace artificial stones with precious or semi-precious stones, you will need to pay extra for the cost of precious or semi-precious stones. Please call us. Please have the item code ready when you call so that we can provide you with a FREE estimate right away.

Q: Can you make the same design without any stones or beads in it?
A: YES, we can make it. Please call us. Please have the item code ready when you call.

Q: How long does it take for custom orders or Bespoke Jewelry to be made & delivered?
A: The time to make a custom design depends on the design, your requirements, changes to the design. Usually it takes 1-3 weeks for most items.

Q: What is the return or exchange policy on custom orders?
A: Since the item is customized for you, there can be NO returns or exchanges.

Q: What is your guarantee on custom products?
A: Our guarantee for custom products is the SAME as our guarantee on ALL our products. We use the same quality of gold, diamonds, rubies, emeralds and other precious & semi-precious stones for custom orders as we use for our own products.

Q: Is there an additional charge for custom orders or to customize it?
A: Yes, we charge $25 for customizations.

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